10 BRADDA MOUNT, BRAMHALLast training for staff and managers to learn the art and skills of subjests such as how to support people in distress, how to diliver world class service over the telephone, how tho deal with physical and verbal abuse, how to handle difficult situations with customers, how to deal with intimidation in the workplace, how to deliver excellent customer service, how to learn the art of managing stress, how to solve people problems with structural and transactional analysis
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